New Case
Triggers a Flow when a new case is created in Desk.
Options
- Cases (drop down menu): A list of the cases.
- Case Type (drop down menu): The case type.
Fields
- Case
- Case ID (text): The ID of the new case.
- Case Type (text): The type of case.
- Subject (text): The subject of the case.
- Status (text):The status of the case.
- Priority (text): The priority of the case (1-10).
- Label Names (text): The labels on the case.
- Label IDs (text): The IDs of the labels on the case.
- Assigned to Group ID (text): The ID of the group assigned to the case.
- Assigned to User ID (text): The ID of the user assigned to the case.
- Created At (text): When the case was created.
- Updated At (text): When the case was most recently updated.
- Received At (text):When the case was received.
- Opened At (text):When the case was most recently opened.
- First Opened At (text): When the case was first opened.
- Resolved At (text): When the case was most recently marked as resolved.
- First Resolved At (text):When the case was first marked as resolved.
- Custom Fields
- Custom Field 1 (text):First custom field on the case.
- Custom Field 2 (text):Second custom field on the case.