UpdatedCase

Updated Case

Triggers a Flow when a case is updated in Desk.

Options

• Cases (drop down menu): A list of the cases.
• Case Type (drop down menu): The case type.

Fields

• Case
  • Case ID (text): The ID of the case.
  • Case Type (text): The type of case.
  • Subject (text): The subject of the case.
  • Status (text):The status of the case.
  • Priority (text): The priority of the case (1-10).
  • Label Names (text): The labels on the case.
  • Label IDs (text): The IDs of the labels on the case.
  • Assigned to Group ID (text): The ID of the group assigned to the case.
  • Assigned to User ID (text): The ID of the user assigned to the case.
  • Created At (text): When the case was created.
  • Updated At (text): When the case was most recently updated.
  • Received At (text):When the case was received.
  • Opened At (text):When the case was most recently opened.
  • First Opened At (text): When the case was first opened.
  • Resolved At (text): When the case was most recently marked as resolved.
  • First Resolved At (text):When the case was first marked as resolved.
• Custom Fields
  • Custom Field 1 (text):First custom field on the case.
  • Custom Field 2 (text):Second custom field on the case.