ReadCase

Read Case

Reads a case in Desk.

Input Field

• Read by
  • Case ID (text): The ID for the case. Can be found by using ‘Search Cases’.

Output Fields

• Case
  • Case Type (text): The type of case i.e. “email”.
  • Subject(text): The subject of the case.
  • Status(text): open, pending, or resolved.
  • Priority (text): A number 1-10 where 1 is low priority and 10 is high.
  • Label Names (list of text): A list of labels assigned to the case.
  • Label IDs (list of text): A list of the label IDs for the labels assigned to the case.
  • Assign to Group ID(text): The group the case is assigned to.
  • Assign to User ID(text): The user the case is assigned to.
  • Created At(text): When the case was created.
  • Updated At(text): When the case was updated.
  • Received At (text): When the case was received.
  • Opened At(text): When the case was most recently opened.
  • First Opened At (text): When the case was first opened.
  • Resolved At(text): When the case was most recently marked as resolved.
  • First Resolved At(text): When the case was first resolved.
• Custom Fields
  • Custom Field 1(text): A custom field.
  • Custom Field 2(text): A second custom field.