CreateQnACase

Create QnA Case

Creates a Question and Answer Case in Desk.

Input Fields

• Case
  • Subject(text): The subject of the case.
  • Priority (text): A number 1-10 where 1 is low priority and 10 is high.
  • Status(text): open, pending, or resolved.
  • Label(text): A label for the case. i.e. feedback, more info, etc.
  • Customer ID(text): The ID of the customer you the case is attached to. Found in the URL/direct link of the customer https://testinc.desk.com/agent/customer/**599148493**. Also found by using ‘Search Customers’.
  • Assign to User ID(text): The user the case is assigned to.
  • Assign to Group ID(text): The group the case is assigned to.
• Message
  • Direction (text): If it is treated as inwards-bound or outward-bound. Accepted values are “in” or “out”.
  • Body(text): The message body.
• Custom Fields
  • Custom Field 1(text): Add a custom field.
  • Custom Field 2(text): Add a second custom field.

Output Field

• Case ID (text): The ID for the QnA case.