SearchCases

Search Cases

Searches for a case in Desk. Note: will choose the first match, so enter in enough information so the right case is found.

Input Fields

• Search by
  • Case Type (text): The type of case. i.e. “phone”.
  • Status(text): The status of the case i.e. “open” or “resolved”.
  • Priority(text): The priority of the case (1-10).
  • Assigned to Group(text): The name of the group the case is assigned to i.e. “IT Support”.
  • Assigned to User(text): The name of the user the case is assigned to.
  • Subject(text): The subject of the case.
  • Customer Company(text): The company of the customer.
  • Label(text): A label on the case.
  • Customer First Name(text): The first name of the customer.
  • Customer Last Name(text): The last name of the customer.

Output Fields

• Case
  • Case ID(text): The ID of the case.
  • Subject(text): The subject of the case.
  • Case Type(text): The type of case.