Update Case
Updates a case in Desk.
Input Fields
- Update by
- Case ID (text): The ID for the case. Can be found by using ‘Search Cases’.
- Case
- Subject(text): The subject of the case.
- Status(text): open, pending, or resolved.
- Priority (text): A number 1-10 where 1 is low priority and 10 is high.
- Label(text): A label for the case.
- Assign to User ID(text): The user the case is assigned to.
- Assign to Group ID(text): The group the case is assigned to.
- Custom Fields
- Custom Field 1(text): A custom field.
- Custom Field 2(text): A second custom field.
Output Fields
- There are no output fields for this case.