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Events

  • New Change Request

    Start FLO when a new change request is created

  • New Custom Record

    Monitors a custom table within Servicenow for new records and returns the execution ID.

    Options

    • table (text): The table within Servicenow as identified by name.

    Output Fields.

    • Context
      • Execution ID (text): The execution ID for the new record.
  • New Incident

    Start a FLO when a new incident is created in ServiceNow.

    Output Fields

    All output fields are dynamically generated based on fields available to the account selected.

  • New Request

    New Request

    Start a FLO when a new request is created in ServiceNow.

    Output Fields

    All output fields are dynamically generated based on fields available to the account selected.

  • New Task

    New Task

    Start a FLO when a new ticket is created in ServiceNow.

    Output Fields

    All output fields are dynamically generated based on fields available to the account selected.

  • New Ticket

    New Ticket

    Start a FLO when a new ticket is created in ServiceNow.

    Output Fields

    All output fields are dynamically generated based on fields available to the account selected.

  • Updated Change Request

    Start FLO when a new change request is updated

  • Updated Custom Record

    Updated Custom Record

    Monitors for updated custom records in a designated table and triggers a FLO.

    Options

    • table (text): the name of the custom table

    Output Fields

    • Custom
      • Dynamically Generated Fields: the output fields are dynamically generated based on your ServiceNow instance and the fields available for the designated custom table
  • Updated Incident

    Updated Incident

    Start a FLO when an incident is updated in ServiceNow.

    Options

    • Display: Dropdown menu to choose between ServiceNow’s Display Values and System Values.
      • Display Values: The value that is shown in the ServiceNow UI. For example, a full name like “Joe Smith.”
      • System Values: The unique identifier associated with the full name. For example, “46b87022a9fe198101a78787e40d7547” would be the database’s version of “Joe Smith.”

    Output Fields

    • Incident
      • Dynamically Generated Fields: All output fields are dynamically generated based on fields available to the account selected.
    • Context
      • Execution ID: Identifier. Outputs a new one every time the FLO executes.
  • Updated Request

    Start FLO when a request is updated

  • Updated Task

    Start FLO when a task is updated

  • Updated Ticket

    Start FLO when a ticket is updated

Actions

  • Create Change Request

    Create change request on service now.

    Input Fields

    • Change Request
      • Active (text): If phase is closed (false) or withdrawn, then set state to closed.
      • Activity due (text): Normally used to calculate the due date of the activity to be updated. In other words, when the task is expected to be updated.
      • Actual end (text): Actual task end dates.

    Output Fields

    • Change Request
      • System ID (text): Identification code of system.
  • Create Custom Record

    Create Custom Record

    Create a record in a custom table

    Options

    • table (text): the name of the custom table

    Input Fields

    • Record
      • Dynamically Generated Fields: the available update fields are dynamically generated based on your ServiceNow instance and the fields available for the designated custom table

    Output Fields

    • Record
      • System ID (text): system ID of the created record
  • Create Incident

    Create a new incident

  • Download Attachment

    Downloads an attachment in ServiceNow.

    Input Fields

    • Attachment

      • System ID (text): Can usually be found in the URL. For example, an Incident with the following URL:

        https://.service-now.com/nav_to.do?url=incident.do?sys_id=23dc968f0a0a3c1900534f399927740e

        Would have this sys_id: 23dc968f0a0a3c1900534f399927740e

    Output Fields

    • File

      • File Content (file): File content.
      • Size (number): Size of the file.
      • Name (text): The name of the file.
      • Type (text): The file type.
  • HTTP Request

    Make an authenticated HTTP request to the ServiceNow API

  • Read Change Request

    Read change request

  • Read Company

    Read a company using the system ID

  • Read Custom Record

    Read a record in a custom table using a system ID

    Options

    • table (text): the name of the custom table

    Input Fields

    • Record
      • System ID (text): system ID of the record

    Output Fields

    • Record
      • Dynamically Generated Fields: the output fields are dynamically generated based on your ServiceNow instance and the fields available for the designated custom table
  • Read Group

    Read a group using the system ID

  • Read Incident

    Read Incident

    Read an incident’s information based on the incident’s ServiceNow System ID.

    Options

    • Display: Dropdown menu to choose between ServiceNow’s Display Values and System Values.
      • Display Values: The value that is shown in the ServiceNow UI. For example, a full name like “Joe Smith.”
      • System Values: The unique identifier associated with the full name. For example, “46b87022a9fe198101a78787e40d7547” would be the database’s version of “Joe Smith.”

    Input Fields

    • Incident
      • System ID _(text_): The unique identifier of the incident that information will be read from. The system ID can be obtained by searching for an incident with our Search Incidents card or in ServiceNow itself.

    Output Fields

    • Incident
      • Dynamically Generated Fields: All output fields are dynamically generated based on fields available to the account selected. This includes standard fields and custom fields, if needed. Click the cog wheel in the bottom right of the card in order to look at the full list of output options.
  • Read Location

    Read a location using the system ID

  • Read SLA

    Read an SLA using the system ID

  • Read User

    Read a user using the system ID

  • Search Change Requests

    Search for a change request matching certain fields

  • Search Companies

    Search for one matching or all matching companies based on user user selected parameters

    Note: Additional fields may be available depending on the account and options you choose.

    Options:

    • Result set (dropdown)
      • First matching company
      • All matching companies

    Inputs:

    • Search Parameters

      • Apple icon
      • Banner image
      • Banner text
      • City
      • Class
      • Contact
      • Country
      • Created
      • Created by
      • Customer
      • Discount
      • Fax phone
      • Fiscal year
      • Lat long error
      • Latitude
      • Longitude
      • Manufacturer
      • Market cap
      • Name
      • Notes
      • Number of employees
      • Parent
      • Phone
      • Primary
      • Profits
      • Publicly traded
      • Rank tier
      • Revenue per year
      • State / Province
      • Stock price
      • Stock symbol
      • Street
      • Sys ID
      • Theme
      • UI16 Banner Image
      • Updated
      • Updated by
      • Updates
      • Vendor
      • Vendor manager
      • Vendor type
      • Website
      • Zip / Postal code
    • Note: This list is also the list of fields that will be contained within the output of the card

    Outputs:

    • Single Object: If ‘First Matching Record’ is selected, the output of the card will be a singular object containing the values of the user selected fields
    • List of Objects: If ‘All Matching Records’ is selected, then the output of the card will be a list of objects with each object containing the values of the user selected fields
  • Search Custom Records

    Search for one or all matching records

  • Search Groups

    Search for one matching or all matching groups

  • Search Incidents

    Search for one matching or all matching incidents

  • Search Users

    Use this card to search for a user in ServiceNow and return the system ID of that user. You can use that user’s system ID in other cards to assign them issues, read their information, and more.

    Input Fields

    The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields will include the default fields provided by ServiceNow (First name, Last name, Email, etc.) as well as any custom fields you have added to your user table. Each search field is considered cumulative, meaning that if you enter an email and a first name, the result will be the user who matches both that email and that first name.

    Output Fields

    • User
      • System ID (type): The unique system ID of the user matching the search fields
  • Update Change Request

    Update a change request using the system ID

  • Update Custom Record

    Update a record in a custom table using the system ID

    Options

    • table (text): the name of the custom table

    Input Fields

    • Record
      • System ID (text): system ID of the record to be updated
    • Update
      • Dynamically Generated Fields: the available update fields are dynamically generated based on your ServiceNow instance and the fields available for the designated custom table
  • Update Incident

    Update an incident using the system ID

  • Upload Attachment

    Uploads an attachment in ServiceNow.

    Input Fields

    • File

      • File Content (file): The file that will be attached to the ServiceNow item.
      • File Name (text): Name of the file being uploaded. Note: file cannot have spaces in the name. For Microsoft Office files, specify the extension in the file name e.g. “.xlsx” or “.docx” - this can be done using the String Concatenate or String Compose functions.
      • Table Name (text): Name of the ServiceNow table for the SysID specified, i.e. “change_request” for a Change Request, “task” for a Task, etc.
      • Table System ID (text): Can usually be found in the URL. For example, an Incident with the following URL:

        https://.service-now.com/nav_to.do?url=incident.do?sys_id=23dc968f0a0a3c1900534f399927740e

        Would have this sys_id: 23dc968f0a0a3c1900534f399927740e

    Output Fields

    • Attachment

      • System ID (text): System ID generated by ServiceNow for the attachment.