Start a Flow when a new incident is created in ServiceNow.

Unless otherwise indicated, field types are text.


  • Display
    • Display Values: value shown in the ServiceNow UI. For example, a full name like “Joe Smith.”
    • System Values: unique identifier associated with the full name. For example, “46b87022a9fe198101a78787e40d7547” would be the database’s version of “Joe Smith.”


  • Dynamically Generated Fields: fields are dynamically generated based on fields available to the account selected. This includes standard fields and custom fields, if needed. Click the cog wheel in the bottom right of the card in order to look at the full list of output options.


  • Execution ID: unique identifier associated with the execution of the Flow