JIRA Service Desk

Events

• New Request

  Start a FLO when a new request is created.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.
  • Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.

  Output

  Request

  • Created Date (text): Date when the issue was created
  • Created Date ISO (text): Date when the issue was created in ISO format
  • Created Date Readable (text): Date when the issue was created in readable format
  • Created Date Unix (text): Date when the issue was created in Unix format
  • Issue ID (text): Unique identifier of the issue
  • Issue Key (text): Unique key assigned to the issue
  • Request Type ID (text): Unique identifier of the requested type
  • Service Desk ID (text): Unique identifier of the service desk
  • Description (text): Issue description
  • Due Date (date): Date when the issue is due
  • Priority (text): Priority of the issue
  • Attachment (list): Files attached to the issue
  • Summary (text): Issue summary

  Status

  • Status (text):The current status of the issue
  • Status Category (text): Category to which the issue is assigned to
  • Status Date (text): Date of the current status
  • Status Date ISO (text): Date of the current status in ISO format
  • Status Date Readable (text): Date of the current status in readble format
  • Status Date Unix (text): Date of the current status in Unix format

  Customer

  • Customer ID (text): Unique identifier of the customer
  • Email (text): Email of the customer
  • Display Name (text): Display name of the customer
  • Active? (true/false): If true, the customer is active
  • Timezone (text): Timezone of the customer

  Context

  • Execution ID (text): Unique identifier associated with the execution of the Flow

• New Request in Queue

  Start a FLO when a new request is created in a queue.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.
  • Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.
  • Queue (dropdown): Choose from the list of queues for the selected Jira Service Desk and Request Type.

  Output

  Request

  • Created Date (text): Date when the issue was created
  • Created Date ISO (text): Date when the issue was created in ISO format
  • Created Date Readable (text): Date when the issue was created in readable format
  • Created Date Unix (text): Date when the issue was created in Unix format
  • Issue ID (text): Unique identifier of the issue
  • Issue Key (text): Unique key assigned to the issue
  • Request Type ID (text): Unique identifier of the requested type
  • Service Desk ID (text): Unique identifier of the service desk
  • Description (text): Issue description
  • Due Date (date): Date when the issue is due
  • Priority (text): Priority of the issue
  • Attachment (list): Files attached to the issue
  • Summary (text): Issue summary

  Status

  • Status (text):The current status of the issue
  • Status Category (text): Category to which the issue is assigned to
  • Status Date (text): Date of the current status
  • Status Date ISO (text): Date of the current status in ISO format
  • Status Date Readable (text): Date of the current status in readble format
  • Status Date Unix (text): Date of the current status in Unix format

  Customer

  • Customer ID (text): Unique identifier of the customer
  • Email (text): Email of the customer
  • Display Name (text): Display name of the customer
  • Active? (true/false): If true, the customer is active
  • Timezone (text): Timezone of the customer

  Context

  • Execution ID (text): Unique identifier associated with the execution of the Flow

• Request Updated

  Start a FLO when a request is updated.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.
  • Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.

  Output

  Request

  • Created Date (text): Date when the issue was created
  • Created Date ISO (text): Date when the issue was created in ISO format
  • Created Date Readable (text): Date when the issue was created in readable format
  • Created Date Unix (text): Date when the issue was created in Unix format
  • Issue ID (text): Unique identifier of the issue
  • Issue Key (text): Unique key assigned to the issue
  • Request Type ID (text): Unique identifier of the requested type
  • Service Desk ID (text): Unique identifier of the service desk
  • Summary (text): Issue summary

  Status

  • Status (text):The current status of the issue
  • Status Category (text): Category to which the issue is assigned to
  • Status Date (text): Date of the current status
  • Status Date ISO (text): Date of the current status in ISO format
  • Status Date Readable (text): Date of the current status in readble format
  • Status Date Unix (text): Date of the current status in Unix format

  Customer

  • Customer ID (text): Unique identifier of the customer
  • Email (text): Email of the customer
  • Display Name (text): Display name of the customer
  • Active? (true/false): If true, the customer is active
  • Timezone (text): Timezone of the customer

  Context

  • Execution ID (text): Unique identifier associated with the execution of the Flow

Actions

• Add Customer To Service Desk

  Add one or more customers to a service desk using their username

• Attach File To Request

  Upload an Attachment

• Create Customer

  Create a new customer

• Create Organization

  Create a new organization

• Create a Request

  Create a new request in Jira Service Desk.

  Required fields are indicated in Red.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.
  • Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.

  Input

  The input fields in this card are dynamically generated based on your instance. Some of the fields are explained below:

  Request

  • Summary (text): Issue summary
  • Description (text): Issue description
  • Priority (dropdown): Priority of the issue
  • Labels (list): Labels assigned to the issue
  • Due Date (date): Date when the issue is due

  Custom fields * Approvers (list): List of issue approvers

  Output

  • Issue ID (text): Unique identifier for the issue
  • Issue Key (text): Unique key assigned to the issue

• Create or Update Organization Property

  Create a new property on an organization, or update a property if it already exists

• Custom API Action

  Make an authenticated HTTP request to the JIRA Service Desk API

• Delete Organization

  Delete an organization for a given organization ID

• Delete Organization Property

  Delete a property from an organization

• Download Attachment

  Download an attachment using Issue Key or ID and Attachment ID

• Read All Customers

  Read all customers available to the certain Service Desk Project

• Read All Queues

  Read a list of all of the queues in your service desk

• Read Organization

  Read organization name using Organization ID

• Read Organization Property

  Read a property from an organization

• Read Queue Requests

  Read a list of all requests in a queue in Jira Service Desk using the queue ID.

  Required fields are indicated in Red.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.

  Input

  Queue

  • Queue ID (text): Unique identifier for the queue

  Output

  Queue

  • Requests(list)
    • Issue ID (text): Unique identifier of the issue
    • Issue Key (text): Unique key assigned to the issue
    • Summary (text): Issue summary
    • Description (text): Issue description
    • Components (list): List of components assigned to the issue
    • Due Date (date): Date when the issue is due
    • Labels (list): Labels assigned to the issue
    • Attachment (list): Files attached to the issue
    • Request Type ID (text): Unique identifier of the requested type
    • Service Desk ID (text): Unique identifier of the service desk
    • Created Date (text): Date when the issue was created
    • Created Date ISO (text): Date when the issue was created in ISO format
    • Created Date Readable (text): Date when the issue was created in readable format
    • Created Date Unix (text): Date when the issue was created in Unix format
    • Status (text):The current status of the issue
    • Status Category (text): Category to which the issue is assigned to
    • Status Date (text): Date of the current status
    • Status Date ISO (text): Date of the current status in ISO format
    • Status Date Readable (text): Date of the current status in readble format
    • Status Date Unix (text): Date of the current status in Unix format
    • Customer ID (text): Unique identifier of the customer
    • Customer Email (text): Email of the customer
    • Customer Display Name (text): Display name of the customer
    • Customer Active? (true/false): If true, the customer is active
    • Customer Timezone (text): Timezone of the customer

• Read Request

  Read a request in Jira Service Desk using the issue ID or key.

  Required fields are indicated in Red.

  Options

  • Service Desk (dropdown): Choose from the list of Jira Service Desks.
  • Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.

  Input

  Read by

  • Issue ID or Key (text): Unique identifier or key for the issue

  Output

  The output fields in this card are dynamically generated based on your instance. Some of the fields are explained below:

  Status

  • Status (text):The current status of the issue
  • Status Category (text): Category to which the issue is assigned to
  • Status Date (text): Date of the current status
  • Status Date ISO (text): Date of the current status in ISO format
  • Status Date Readable (text): Date of the current status in readble format
  • Status Date Unix (text): Date of the current status in Unix format

  Customer

  • Customer ID (text): Unique identifier of the customer
  • Email (text): Email of the customer
  • Display Name (text): Display name of the customer
  • Active? (true/false): If true, the customer is active
  • Timezone (text): Timezone of the customer

• Remove Customer from Service Desk

  Remove one or more customers to a service desk using their username

• Search Customers

  Search a service desk for one or more customer

• Subscribe to Request

  Subscribe to notifications about a customer request

• Transition Request

  Perform a transition on a customer request

• Unsubscribe from Request

  Unsubscribe from notifications about a customer request