Read a request in Jira Service Desk using the issue ID or key.
Required fields are indicated in Red.
Options
- Service Desk (dropdown): Choose from the list of Jira Service Desks.
- Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.
Input
Read by
- Issue ID or Key (text): Unique identifier or key for the issue
Output
The output fields in this card are dynamically generated based on your instance. Some of the fields are explained below:
Status
- Status (text):The current status of the issue
- Status Category (text): Category to which the issue is assigned to
- Status Date (text): Date of the current status
- Status Date ISO (text): Date of the current status in ISO format
- Status Date Readable (text): Date of the current status in readble format
- Status Date Unix (text): Date of the current status in Unix format
Customer
- Customer ID (text): Unique identifier of the customer
- Email (text): Email of the customer
- Display Name (text): Display name of the customer
- Active? (true/false): If
true, the customer is active - Timezone (text): Timezone of the customer