Update User

Update the information associated with a user.

Input Fields

• Update By
  • User ID (number): The ID of the user to update
• User
  • Name (text): The name of the user
  • External ID (text): An ID that you can assign to match this user with your own records
  • Organization ID (number): The ID of the organization that the user is associated with
  • Alias (text): The user’s alias which is displayed to end-users
  • Verified? (true/false): If the user’s identity has been verified.
  • Locale ID (text): The ID of the user’s language
  • Timezone (text): The user’s timezone using tz database names
  • Email (text): The user’s primary email address
  • Phone (text): The user’s primary phone number
  • Details (text): Any details about the user
  • Notes (text): Any notes about the user
  • Role (text): The role of the user.  Can be “agent”, “end-user”, or “admin”.
  • Custom role ID (text): The ID of a custom role if the user is an agent on an enterprise plan
  • Moderator? (true/false): If the user is a forum moderator
  • Ticket Restriction (text): Specifies which ticket types the user has access to. Can be ”organization”, “groups”, “assigned”, “requested”, or “null”.
  • Private Comments Only? (true/false): If the user can only create private comments
  • Restricted Agent? (true/false): If the agent has any restrictions
• Custom Fields
  • A dynamically generated list of any custom fields associated with the account’s tickets