Update the information associated with a ticket
Input Fields
- Update By
- Ticket ID (text): The ID of the ticket to update
- Ticket
- External ID (text): An ID that you can assign to match this ticket with your own records
- Type (text): The type of ticket. Can be ”problem”, “incident”, “question” or “task”
- Subject (text): The subject of the ticket
- Priority (text): The priority of the ticket. Can be ”urgent”, “high”, “normal”, or “low”
- Status (text): The state of the ticket. Can be ”new”, “open”, “pending”, “hold”, “solved”, or “closed”
- Recipient (text): The email address of the original recipient of the ticket
- Requester ID (text): The ID of the user who requested the ticket
- Submitter ID (text): The ID of the user who submitted the ticket. The submitter is the author of the first comment on the ticket.
- Assignee ID (text): The ID of the agent to whom the ticket is assigned
- Group ID (text): The ID of the group the ticket is assigned to
- Forum topic ID (text): The ID of the forum topic that the ticket originated from, if any
- Problem ID (text): The ID of the problem that the ticket (if incident) is linked to, if any
- Due at (text): The due date of the ticket if it is of type ‘task’
- Ticket form ID (text): The ID of the ticket form that was used to render this ticket, if any
- Brand ID (text): The ID of the brand associated with this ticket
- Tags (text): A comma-delimited list of the tags associated with the ticket. In order to update a ticket’s tags without overwriting the old tags, first use the action Read Ticket. Then, use the Function Compose and combine the old tags (the output of Read Ticket) with additional tags, all separated by commas. It will look like this: [tags],support,test,updated
- Custom Fields
- A dynamically generated list of any custom fields associated with the account’s tickets