Update the information associated with an organization in Zendesk.
Input Fields
- Update By
- Organization ID (number): The ID of the organization to update. NOTE: This field is required.
- Organization
- External ID (text): An ID that you can assign to match this organization with your own records. For example, you can use this field to record the Salesforce Account ID of the matching organization in Salesforce.
- Name (text): The name of the organization
- Domain Names (list of text): The list of domains associated with the organization. When you set a domain on an organization in Zendesk, any user that submits a ticket and has a matching domain will automatically be associated to the organization. NOTE: Any input to this field will automatically overwrite what existed previously. We recommend reading the organization record you are updating first, and then adding to the list of domains that already exist. You can do this using the Union function.
- Details (text): Any details about the organization
- Notes (text): Any notes about the organization
- Group ID (number): New tickets created by users of this organization will automatically be assigned to this group ID
- Shared tickets? (true/false): ’True’ if end-users in this organization are able to see each other’s tickets. ‘False’ otherwise.
- Shared comments? (true/false): ’True’ if end-users in this organization are able to see each each other’s comments on tickets. ’False’ otherwise.
- Tags (list of text): The list of tags associated with the organization. (See note above with Domain Names.)
- Custom Fields
- A dynamically generated list of any custom fields associated with the account’s tickets