This card monitors for organizations that are updated within Zendesk.

NOTE: It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can’t read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won’t work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output Fields

Any custom fields that exist will appear under ‘Record’.

  • Record
    • id (text): The ID of the organization
    • url (text): The URL of the organization
    • _externalid (text):  An ID that you can assign to match this organization with your own records
    • name (text): The name of the organization
    • _domainname (text): The comma separated list of domains associated with the organization.
    • _createdat (text): Date and time that the organization was created (ex: 2016-05-24T13:41:56Z)
    • _updatedat (text): Date and time that the ticket was most recently updated
    • _domainnames (text): A comma-delimited list of domain names associated with the organization, if any
    • details (text): Any details about the organization
    • notes (text): Any notes about the organization
    • _groupid (text): New tickets created by users of this organization will automatically be assigned to this group ID
    • _sharedtickets (text): ’True’ if end-users in this organization are able to see each other’s tickets. ‘False’ otherwise.
    • _sharedcomments (text): ’True’ if end-users in this organization are able to see each each other’s comments on tickets.  ’False’ otherwise.
    • tags (text): A comma-delimited list of tags associated with this organization