Search for a ticket and return the ID of the first ticket in the search results, if any.
Input Fields
Use one or more of the input fields to search for tickets. If the search returns multiple tickets, this card will output the ID of the first ticket in the search results.
- Ticket
- External ID (text): An ID that you can assign to match this ticket with your own records
- Ticket Type (text): The type of ticket. Can be ”problem”, “incident”, “question” or “task”
- Subject (text): The subject of the ticket
- Description (text): The first comment on a ticket
- Priority (text): The priority of the ticket. Can be ”urgent”, “high”, “normal”, or “low”
- Status (text): The state of the ticket. Can be ”new”, “open”, “pending”, “hold”, “solved”, or “closed”
- Requester (text): The ID of the user who requested the ticket
- Assignee (text): The ID of the agent to whom the ticket is assigned
- Organization (text): The ID of the organization of that the requester belongs to
- Group (text): The ID of the group the ticket is assigned to
- Due date (text):The due date of the ticket if it is of type ‘task’
- Tags (text):A comma-delimited list of the tags associated with the ticket
- Via channel (text):A description of how the ticket was created (ex: “api”, “web”, “mobile”)
- Ticket form (text): The ID of the ticket form that was used to render this ticket, if any
- Brand (text): The ID of the brand associated with this ticket
- Has Attachment? (text): ’True’ if the ticket has an attachment. ’False’ otherwise
- Attachment Name (text): The filename of any attachment
- CC (text): ID of any user who is currently CC’d on the ticket
- Custom Field Value (text): Seach all custom ticket fields by the value provided
Output Fields
- Result
- Ticket ID (text): The ID of the fist ticket returned in the search