Home > Application Reference > Zendesk > Read User

This card retrieves the details associated with a Zendesk user.

Input Fields

  • Read By
    • User ID (number): The ID of the user. Can be found by using ‘Search Users’.

Output Fields

  • User
    • User URL (text): The URL of the user
    • Name (text): The name of the user
    • External ID (text): An ID that you can assign to match this user with your own records
    • Alias (text): The user’s alias which is displayed to end-users
    • Created At (text): Date and time that the user was created (ex: 2016-05-24T13:41:53Z)
    • Updated At (text): Date and time that the user was most recently updated
    • Active? (true/false): Returns ‘false’ of the user has been deleted
    • Verified? (true/false): Returns ‘true’ if the user’s identity has been verified.
    • Shared? (true/false): Returns ‘true’ if the user is shared from another Zendesk instance
    • Shared Agent? (true/false): Returns ‘true’ if the user is an agent that is shared from another Zendesk instance
    • Locale (text): The locale of the user
    • Locale ID (number): The ID of the user’s language
    • Timezone (text): The user’s timezone using tz database names
    • Last Login At (text): Date and time that the user was last logged in
    • Email (text): The user’s primary email address
    • Phone (text): The user’s primary phone number
    • Details (text): Any details about the user
    • Notes (text): Any notes about the user
    • Organization ID (number): The ID of the organization that the user is associated with
    • Role (text): The role of the user.  Can be “agent”, “end-user”, or “admin”
    • Custom role ID (text): The ID of a custom role if the user is an agent on an enterprise plan
    • Moderator? (true/false): Returns ‘true’ of the user is a forum moderator
    • Ticket Restriction (text): Specifies which ticket types the user has access to. Can be ”organization”, “groups”, “assigned”, “requested”, or “null”
    • Private Comments Only? (true/false): Returns ‘true’ if the user can only create private comments
    • Tags (list of text): A list of tags associated with the user
    • Restricted Agent? (true/false): Returns ‘true’ if the agent has any restrictions
    • Suspended (true/false): Returns ‘true’ if the user is suspended.
  • Custom Fields
    • A dynamically generated list of any custom fields associated with the user