Use the ID of a ticket to read the data associated with the ticket.
Input Fields
- Read By
- Ticket ID (text): The ID of the ticket to read
Output Fields
Ticket
- Ticket URL (text): The URL of the ticket
- External ID (text): An ID that you can assign to match this ticket with your own records
- Created at (text): Date and time that the ticket was created (ex: 2016-05-24T13:41:22Z)
- Updated at (text): Date and time that the ticket was most recently updated
- Type (text): The type of ticket. Can be ”problem”, “incident”, “question” or “task”
- Subject (text): The subject of the ticket
- Description (text): The first comment on the ticket
- Priority (text): The priority of the ticket. Can be ”urgent”, “high”, “normal”, or “low”
- Status (text): The state of the ticket. Can be ”new”, “open”, “pending”, “hold”, “solved”, or “closed”
- Recipient (text): The email address of the original recipient of the ticket
- Requester ID (text): The ID of the user who requested the ticket
- Submitter ID (text): The ID of the user who submitted the ticket. The submitter is the author of the first comment on the ticket.
- Assignee ID (text): The ID of the agent to whom the ticket is assigned
- Collaborator IDs (text): A comma-delimited list of the IDs of the users who are currently CC’d on the ticket
- Organization ID (text): The ID of the organization of that the requester belongs to
- Group ID (text): The ID of the group the ticket is assigned to
- Forum topic ID (text): The ID of the forum topic that the ticket originated from, if any
- Problem ID (text): The ID of the problem that the ticket (if incident) is linked to, if any
- Has incidents? (text): Returns ‘true’ if the ticket type is ‘problem’. Returns ‘false’ otherwise
- Due at (text): The due date of the ticket if it is of type ‘task’
- Tags (text): A comma-delimited list of the tags associated with the ticket
- Via channel (text): A description of how the ticket was created (ex: “api”, “web”, “mobile”)
- Satisfaction score (text): The satisfaction rating of the ticket, or the state of satisfaction (“offered” or “unoffered”)
- Satisfaction comment (text): The comment(s) associated with the satisfaction rating, if any
- Sharing agreement IDs (text): A comma-delimited list of the sharing agreement IDs used for this ticket
- Ticket form ID (text): The ID of the ticket form that was used to render this ticket, if any
- Brand ID (text): The ID of the brand associated with this ticket
Custom Fields
- A dynamically generated list of any custom fields associated with the account’s tickets