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An Event which triggers a Flow when a new user is created in Zendesk.

NOTE: It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can’t read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won’t work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output Fields

  • User
    • User ID (text): The ID of the user
    • User URL (text): The URL of the user
    • Name (text): The name of the user
    • External ID (text): An ID that you can assign to match this user with your own records
    • Alias (text): The user’s alias which is displayed to end-users
    • Created At (text): Date and time that the user was created (ex: 2016-05-24T13:41:53Z)
    • Updated At (text): Date and time that the user was most recently updated
    • Active? (text): Returns ‘false’ of the user has been deleted
    • Verified? (text): Returns ‘true’ if the user’s identity has been verified.
    • Shared? (text): Returns ‘true’ if the user is shared from another Zendesk instance
    • Shared Agent? (text): Returns ‘true’ if the user is an agent that is shared from another Zendesk instance
    • Locale (text): The locale of the user
    • Locale ID (text): The ID of the user’s language
    • Timezone (text): The user’s timezone using tz database names
    • Last Login At (text): Date and time that the user was last logged in
    • Email (text): The user’s primary email address
    • Phone (text): The user’s primary phone number
    • Details (text): Any details about the user
    • Notes (text): Any notes about the user
    • Organization ID (text): The ID of the organization that the user is associated with
    • Role (text): The role of the user.  Can be “agent”, “end-user”, or “admin”.
    • Custom role ID (text): The ID of a custom role if the user is an agent on an enterprise plan
    • Moderator? (text): Returns ‘true’ of the user is a forum moderator
    • Ticket Restriction (text): Specifies which ticket types the user has access to. Can be ”organization”, “groups”, “assigned”, “requested”, or “null”.
    • Private Comments Only? (text): Returns ‘true’ if the user can only create private comments
    • Tags (text): A comma-delimited list of tags associated with the user
    • Restricted Agent? (text): Returns ‘true’ if the agent has any restrictions
  • Custom fields
    • A dynamically generated list of any custom fields associated with the account’s users