Creates a new ticket in Zendesk.
Input Fields
- Ticket
- External ID (text): An ID that you can assign to match this ticket with your own records
- Type (text): The type of ticket. Can be ”problem”, “incident”, “question” or “task”
- Subject (text): The subject of the ticket
- Description (text): The first comment on the ticket
- Priority (text): The priority of the ticket. Can be ”urgent”, “high”, “normal”, or “low”
- Status (text): The state of the ticket. Can be ”new”, “open”, “pending”, “hold”, “solved”, or “closed”
- Recipient (text): The email address of the original recipient of the ticket
- Requester ID (text): The ID of the user who requested the ticket
- Submitter ID (text): The ID of the user who submitted the ticket. The submitter is the author of the first comment on the ticket.
- Assignee ID (text): The ID of the agent to whom the ticket is assigned
- Group ID (text): The ID of the group the ticket is assigned to
- Forum topic ID (text): The ID of the forum topic that the ticket originated from, if any
- Problem ID (text): The ID of the problem that the ticket (if incident) is linked to, if any
- Due at (text): The due date of the ticket if it is of type ‘task’
- Ticket form ID (text): The ID of the ticket form that was used to render this ticket, if any
- Brand ID (text): The ID of the brand associated with this ticket
- Tags (text): A comma-delimited list of the tags associated with the ticket. To create a ticket with tags, simply format them like this: support,test,critical.
- Custom Fields
- A dynamically generated list of any custom fields associated with the account’s tickets
Output Fields
- Output
- Ticket ID (text): The ID of the newly created ticket