Attaches a file to a ticket.
Input Fields
Files can be attached to tickets by posting a comment that has an attachment. You must supply a comment to attach a file to a ticket.
- Attach to
- Ticket ID (number): The ID of the ticket.
- Comment (text): The comment to be saved to the ticket.
- Public? (text): Determines if the comment is public or not. Can be ‘true’ or ‘false’. Defaults to ‘false’ (a comment that isn’t public is known as an ‘Internal Note’ in Zendesk.)
- File
- File name (text): The name to save the file as.
- File Content (file): The file to save to the comment.
Output Fields
- Output
- Attachment ID (text): The ID of the attached file.
- Attachment URL (text): The direct link to the attachment.
- Ticket URL (text): The link to the ticket the attachment is linked to.