Read Service

Access information on an application or component that is integrated with your PagerDuty instance.

Unless otherwise indicated, field type is text.

Input Fields

Ready By

• Service ID: unique identifier of a service

Output Fields

Service

• Name: name of the service
• Description: short description assigned to an application or component in your PagerDuty instance
• Auto Resolve Timeout (number): Time in seconds that can pass before an incident is automatically resolved
• Acknowledgement Timeout (number): Time in seconds that can pass before an acknowledged incident associated with this service is returned to a triggered state. This feature is turned off by default.
• Created At: date and time when an incident was created against this service
• Status: One of three states for an incident - active, warning, critical, maintenance, or disabled.

Incident Urgency Rule

Urgencies is a feature that allows you to customize how a team is notified based on the criticality of an incident.

• Type: constant or use_support_hours
• During Support Hours Type: Severity used to determine the urgency level. Values are one of the following:
  • critical
  • error
  • warning
  • info
• During Support Hours Urgency:
  • notify until someone responds
  • notify but do not escalate
  • notify based on alert severity (based on settings within dynamic notifications)
• Outside Support Hours Type: Severity used to determine the urgency level. Values are one of the following:
  • critical
  • error
  • warning
  • info
• Outside Support Hours Urgency:
  • notify until someone responds
  • notify but do not escalate
  • notify based on alert severity (based on settings within dynamic notifications)

List

• Scheduled Actions (list of objects):
  • Type Event behavior that takes place against an incident -
    • Perform a trigger or resolve
    • Always trigger an alert
    • Always resolve an alert
  • At Type type of incident against which a specific action must be completed
  • At Name name of service for which an incident must be addressed in a specific manner
  • To Urgency severity that determines the type of action that must be completed

Escalation Policy

• Escalation Policy ID: Identifier that is automatically assigned to an escalation policy. An escalation policy ensures the right people are notified at the right time when an incident occurs.
  
• Type: Type of escalation policy. An escalation policy can have users or schedules as targets.