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Use this event to trigger a flow when an incident is triggered in your PagerDuty instance.

Unless otherwise indicated, field type is text.

NOTE: Do not use the New Incident Event Card and the Create Incident Action Card together in the same flow. By doing so, you create a circular reference.

Options

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Output Fields

Incident

  • Name: short description assigned to an incident
  • Incident Key: Parameter that identifies the incident to which a PagerDuty trigger event should be applied. An incident key helps prevent duplication of incidents.
  • Incident Number (number): numeric identifier automatically assigned to an incident in your PagerDuty instance
  • Incident ID: identifier that you can assign to an incident
  • Created At: date and time when an incident was created
  • Status: one of three states for an incident - triggered, acknowledged, or resolved
  • Urgency: feature that determines how a team is notified based on the criticality of an incident
    • High: requires immediate attention
    • Low: does not require prompt action
  • Type: type of integration that can be used to trigger an incident. Type can be incident or incident_reference.
  • URL: URL to view an incident in your PagerDuty instance

Service

  • Name: name of a service (Example: application or component) against which incidents are opened
  • Service ID: unique identifier of a service
  • Type: type of integration for the service. Type can be service or service_reference.
  • URL: URL of an integrated application or component within your PagerDuty instance

Escalation Policy

  • Escalation Policy ID: Identifier that is automatically assigned to an escalation policy. An escalation policy ensures the right people are notified at the right time when an incident occurs.
  • Type: Type of escalation policy. Type can be escalation_policy or escalation_policy_reference.
  • Summary: description of the escalation policy, including user and schedule targets
  • URL: URL to view an escalation policy within your PagerDuty instance

Context

  • Execution ID: unique identifier for the execution of the Flow