Start a FLO when a new request is created in a queue.
Options
- Service Desk (dropdown): Choose from the list of Jira Service Desks.
- Request Type (dropdown): Choose from the list of request types for the selected Jira Service Desk.
- Queue (dropdown): Choose from the list of queues for the selected Jira Service Desk and Request Type.
Output
Request
- Created Date (text): Date when the issue was created
- Created Date ISO (text): Date when the issue was created in ISO format
- Created Date Readable (text): Date when the issue was created in readable format
- Created Date Unix (text): Date when the issue was created in Unix format
- Issue ID (text): Unique identifier of the issue
- Issue Key (text): Unique key assigned to the issue
- Request Type ID (text): Unique identifier of the requested type
- Service Desk ID (text): Unique identifier of the service desk
- Description (text): Issue description
- Due Date (date): Date when the issue is due
- Priority (text): Priority of the issue
- Attachment (list): Files attached to the issue
- Summary (text): Issue summary
Status
- Status (text):The current status of the issue
- Status Category (text): Category to which the issue is assigned to
- Status Date (text): Date of the current status
- Status Date ISO (text): Date of the current status in ISO format
- Status Date Readable (text): Date of the current status in readble format
- Status Date Unix (text): Date of the current status in Unix format
Customer
- Customer ID (text): Unique identifier of the customer
- Email (text): Email of the customer
- Display Name (text): Display name of the customer
- Active? (true/false): If
true, the customer is active - Timezone (text): Timezone of the customer
Context
- Execution ID (text): Unique identifier associated with the execution of the Flow