Updated Ticket WebHook

This card monitors for tickets that are updated within Zendesk.

Output Fields

Any custom fields that exist will appear under ‘Record’.

• Record
  • id (text): The ID of the ticket.
  • url (text): The URL of the ticket.
  • external id (text): An ID that you can assign to match this ticket with your own records.
  • type (text): The type of ticket.  Can be “problem”, “incident”, “question” or “task”.
  • subject (text): The subject of the ticket.
  • description (text): The first comment on a ticket.
  • priority (text): The priority of the ticket. Can be “urgent”, “high”, “normal”, or “low”.
  • status (text): The state of the ticket.  Can be “new”, “open”, “pending”, “hold”, “solved”, or “closed”.
  • recipient (text): The email address of the original recipient of the ticket.
  • requested id (text): The ID of the user who requested the ticket.
  • submitter id (text): The ID of the user who submitted the ticket.  The submitter will is the author of the first comment on the ticket.
  • assignee id (text): The ID of the agent to whom the ticket is assigned.
  • collaborator ids (text): A comma-delimited list of the IDs of the users who are currently CC’d on the ticket.
  • organization id (text): The ID of the organization of that the requester belongs to.
  • group id (text): The ID of the group the user is assigned to.
  • forum topic id (text): The ID of the forum topic that the ticket originated from, if any.
  • problem id (text): The ID of the problem that the ticket (if incident) is linked to, if any.
  • has incidents (text): Returns ‘true’ if the ticket type is ‘problem’.  Returns ‘false’ otherwise.
  • due at (text): The due date of the ticket if it is of type ‘task’.
  • tags (text): A comma-delimited list of the tags associated with the ticket.
  • via (text): A description of how the ticket was created (ex: “api”, “web”, “mobile”).
  • satisfactionrating** (text):  The satisfaction rating of the ticket, or the state of satisfaction (“offered” or “unoffered”).
  • sharing agreement ids (List): A list of numbers of the sharing agreement IDs used for this ticket.
  • followupids** (List): A list of numbers of the follow up ticket IDs used for this ticket.
  • ticket form id (text): The ID of the brand associated with this ticket.
  • brand id (text): The ID of the brand associated with this ticket.
  • public? (True/False): True or false about whether the ticket is publicly viewed or not.
  • created at (text): Date and time that the ticket was created (ex: 2016-05-24T13:41:22Z).
  • updated at (text): Date and time that the ticket was most recently updated.