Overview
Authorizing an Account
Authorizing a Get Satisfaction Account
The first time you use a Get Satisfaction card in your Flow, you will need to authorize an account.
- Add an Account Nickname. This should be unique, so that in the case that your teammates authorize multiple accounts, you will be able to tell them apart.
- Enter in your Username and Password.
- Click “Create” to authorize this account and save the configuration.
Events
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Monitor Comments for a Reply
Start Flo when a new comment is posted for a reply
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Monitor Replies for Company
Start FLO when a new a reply for company received
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Monitor Replies for a Topic
Monitor replies for a given topic.
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Monitor Topics by Tags
Get all the information about the topic.
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Monitor Topics for Company
Get all the information about the topic.
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Monitor Topics on Product
Get all the information about the topic.
Actions
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Create New Topic
Create a new topic
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Get Topic Information
Get all the information about the topic
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Post New Comment
post a new comment to reply
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Post New Reply
Post reply to a topic