Get Satisfaction

Authorizing a Get Satisfaction Account

The first time you use a Get Satisfaction card in your FLO, you will need to authorize an account.

  1. Add an Account Nickname. This should be unique, so that in the case that your teammates authorize multiple accounts, you will be able to tell them apart.
  2. Enter in your Username and Password.
  3. Click “Create” to authorize this account and save the configuration.

Events:

  • Monitor Comments for a Reply - Start Flo when a new comment is posted for a reply
  • Monitor Replies for Company - Start FLO when a new a reply for company received
  • Monitor Replies for a Topic - Monitor replies for a given topic.
  • Monitor Topics by Tags - Get all the information about the topic.
  • Monitor Topics for Company - Get all the information about the topic.
  • Monitor Topics on Product - Get all the information about the topic.

Actions:

  • Create New Topic - Create a new topic
  • Get Topic Information - Get all the information about the topic
  • Post New Comment - post a new comment to reply
  • Post New Reply - Post reply to a topic