Authorizing a Get Satisfaction Account
The first time you use a Get Satisfaction card in your FLO, you will need to authorize an account.
- Add an Account Nickname. This should be unique, so that in the case that your teammates authorize multiple accounts, you will be able to tell them apart.
- Enter in your Username and Password.
- Click “Create” to authorize this account and save the configuration.
- Monitor Comments for a Reply - Start Flo when a new comment is posted for a reply
- Monitor Replies for Company - Start FLO when a new a reply for company received
- Monitor Replies for a Topic - Monitor replies for a given topic.
- Monitor Topics by Tags - Get all the information about the topic.
- Monitor Topics for Company - Get all the information about the topic.
- Monitor Topics on Product - Get all the information about the topic.
- Create New Topic - Create a new topic
- Get Topic Information - Get all the information about the topic
- Post New Comment - post a new comment to reply
- Post New Reply - Post reply to a topic