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Overview

Authorizing a Freshservice Account

The first time you use a Freshservice card in your FLO, you will need to authorize an account.

  1. Add an Account Nickname. This should be unique, so that in the case that your teammates authorize multiple accounts, you will be able to tell them apart.
  2. Enter in the Username and Passwordfor the account you wish to connect.
  3. Enter your Freshservice domain.
  4. Click “Create” to save this configuration.

    Events

    • Change Updated

      Start FLO when change is updated

    • New Change

      Start FLOw when new change is created

    • New Problem

      Start FLO when new ticket is created

    • New Ticket

      Start FLO when new ticket is created

    • Problem Updated

      Start FLO when problem is updated

    • Ticket Updated

      Start FLO when ticket is updated

    Actions

    • Add Note to Change

      Add a note to an existing Change using Change ID

    • Add Note to Problem

      Add a note to a existing problem using Problem ID

    • Add Note to Ticket

      Add a note to existing ticket using Ticket ID

    • Create Change

      Create a new change

    • Create Problem

      Create a new problem

    • Create Ticket

      Create a new ticket

    • Delete Change

      Delete an existing change using Change ID

    • Delete Problem

      Delete an existing problem using Problem ID

    • Delete Ticket

      Delete an existing ticket using Ticket ID

    • Read Change

      Read an existing Change using Change ID

    • Read Problem

      Read an existing problem using Problem ID

    • Read Ticket

      Read an existing ticket using Ticket ID

    • Read User

      Read an existing user using User ID

    • Search User

      Search an existing user using Email

    • Start or Stop Time

      Start or Stop timer

    • Update Change

      Update an existing change using Change ID

    • Update Problem

      Update an existing problem using Problem ID

    • Update Ticket

      Update an existing ticket using Ticket ID