Freshdesk

Events:

  • New Ticket - Start FLO when new ticket is added
  • Ticket Updated - Start FLO when new ticket is added

Actions:

  • Assign Ticket - Assign Ticket
  • Create Ticket - Create a new ticket
  • Create User
  • Read Ticket - Read a ticket using the ticket ID
  • Read User - Read an user
  • Search Tickets - Search for a folder or folders matching certain fields
  • Search Users - Search Users
  • Update Ticket - Upload an Asset
  • Update User - Update an existing user
  • Upload Attachment - Upload an attachment