Freshdesk

Events

• New Ticket

  Start FLO when new ticket is added

• Ticket Updated

  Start FLO when new ticket is added

Actions

• Assign Ticket

  Assign Ticket

• Create Ticket

  Create a new ticket

• Create User

• Read Ticket

  Read a ticket using the ticket ID

• Read User

  Read an user

• Search Tickets

  Search for a folder or folders matching certain fields

• Search Users

  Search Users

• Update Ticket

  Upload an Asset

• Update User

  Update an existing user

• Upload Attachment

  Upload an attachment